Frequently Asked Questions
Everything you need to know about your Bijoux De Mimi order.
How should I care for my jewelry?
To keep your pieces shining, avoid contact with perfumes, lotions, and water. Store your jewelry in its original pouch when not in use to prevent tarnishing and scratches.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Delivery times vary by location, but UK orders usually arrive within 3-5 working days.
Can I return my items if I change my mind?
Yes, we accept returns within 14 days of delivery for most items. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
What materials are used in your jewelry?
Most of our collections are crafted from high-quality 18k gold-plated stainless steel or sterling silver, designed to be durable and hypoallergenic for sensitive skin.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking link so you can follow your package's journey to your door.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Klarna and Clearpay to make your shopping experience as easy as possible.